Cancellation Policy

New Generation Limousine

Our policies are straight forward and we stand behind all services we offer. If you must cancel a reservation please give us time to process the cancellation. If you must cancel at any time after the following allotted time periods you will be charged the full price of the reservation. We are flexible and happy to work with you and your company if you need to change departure or arrival times as long as these changes are made within a timely manner. This policy is subject to change. If it becomes necessary for you to cancel a reservation, the following cancellation policy will be applicable. Service type includes the following:

Non-Airport transfer service:

Cancellations made seven days or more in advance will incur no additional fee. If a cancellation is made within three to six days we will charge credit card on file 50% of original fee. If a cancellation is made less than three days prior to date of job we will 100% of original fee. Friday and Saturday jobs require a two week advance cancellation in order to avoid full charge.

Point-to-Point service:

If cancellation is made less than 24 hours in advance we will charge client 100% of original fee.

Airport Pick up and Drop-off:

If cancellation is made less than four hours in advance we will charge 100% of original fee.

Please refer to our complete Cancellation Policy for full details.


We know the true meaning of providing "Excellence in Customer Service."